A Co-op update!
By Adrian CarrCo-op Newsletter Editor
You probably won’t see Norm too much around the Co-op because he’s usually working upstairs. But I had a chance to catch up with Norm and he’s got some great news.
AC: You’re a new employee of the Co-op. Would you tell our newsletter readers what you’re doing?
NG: Yea! So I’m here to build our point of sale (POS) data base so we can use technology to keep track of inventory, ordering, prices, and sales. We’re hoping to take the staff away from tasks that the POS system can do, so they can spend more time doing what they do best: like spending more time with customers, or perfecting the sections that they’re responsible for.
AC: What’s the timeline for our POS system?
NG: What’s going to happen is I’m going to North Carolina for an 3 day intensive training seminar in the middle of September. When I come back, I’ll be training all the staff. And we’re looking at September 28 as the role out date.
AC: What will you be learning in North Carolina?
NG: The company, DCRS, is really going to run me and our POS system through our paces. They even give me my own laptop! We’ll be doing everything they can think of to really familiarize myself with their system. We’ll be covering both how it works and all the troubleshooting routines.
It will still take about three months after we launch to get some picture about where we are and how to use and optimize the POS system. Plus we’ll be ironing out all the little bugs. It well worth it, because we’ll be seeing important data we never saw before. And this will allow us to better serve our customers and generate sales for the Co-op.
After the initial period, I’ll be maintaining the system and tweaking it, so it works best for the Co-op. Also I’ll be here to make sure the staff is comfortable with everything.
That’s fantastic Norm! I’m looking forward to seeing our new POS system in action.